Tucked Terms of Use

Effective date: 9 August 2026
Last updated: 23 August 2026

These Terms of Use (the Terms) govern access to and use of Tucked, including the Tucked website at tucked.co, the Tucked mobile applications, and all related marketplace, ordering, reservation, messaging, social, discovery, payment-facilitation, seller, and support services (together, the Platform).

The Platform is operated by Digital Health Pte. Ltd. (UEN 202237853W), a company incorporated in Singapore with its registered office at 109 Lorong 1 Toa Payoh, #01-316 Toa Payoh North, Singapore 310109 (Digital Health, Tucked, we, us, or our).

These Terms contain important provisions about the relationship between buyers and sellers, food and allergy risks, seller regulatory responsibility, payments and refunds, data and content loss, indemnities, and limits of liability. Please read them carefully.

1. Acceptance and legal capacity

1.1 By accessing or using the Platform, creating an account, publishing a listing or other content, connecting a payment account, placing or accepting an order, making a reservation, or clicking to accept these Terms, you agree to be bound by:

• these Terms;
• the Tucked Privacy Policy;
• any fees, product information, order details, seller policies, community standards, safety notices, or additional terms displayed to you before the relevant transaction or feature; and
• any mandatory provisions of applicable law.

1.2 If you do not agree, do not access or use the Platform.

1.3 You must be at least 18 years old and have legal capacity to enter into contracts to create an account, place an order, make a reservation, or act as a Seller. A person under 18 may only browse public content under the active supervision of a parent or legal guardian and may not transact through the Platform.

1.4 If you use the Platform for a company, partnership, association, or other organisation, you represent that you have authority to bind it. In that case, you and User include both you and that organisation, and the organisation is jointly responsible for activity carried out through its account.

1.5 If a translated version of these Terms is provided, the English version controls to the extent of any inconsistency, except where applicable law requires otherwise.

2. Important marketplace role

2.1 Tucked is a technology marketplace, social and discovery service. It helps independent food sellers and food businesses (Sellers) publish content and listings, communicate with users, receive reservations and order requests, and arrange payment and fulfilment with users who purchase or reserve food (Buyers). A person may be a Buyer, Seller, content contributor, visitor, or more than one of these roles.

2.2 Unless Tucked expressly identifies itself as the seller for a particular item, the Seller—not Digital Health—is the supplier and seller of the food or related service. The contract for an accepted order or reservation is directly between the Buyer and the Seller under these Terms, the confirmed order or reservation, the Seller's disclosed policies, and applicable law (the Buyer-Seller Contract).

2.3 Digital Health is not:

• the producer, manufacturer, packer, importer, owner, seller, reseller, caterer, food handler, restaurant, delivery carrier, employer, agent, partner, joint venturer, franchisor, or insurer of a Seller;
• responsible for preparing, handling, storing, labelling, packaging, transporting, serving, or consuming food;
• a party to the Buyer-Seller Contract, except to the limited extent that Digital Health expressly agrees in writing to provide a particular Platform service;
• a bank, payment institution, escrow agent, trustee, or provider of payment-card services; or
• a provider of medical, dietary, nutrition, allergy, legal, regulatory, tax, or other professional advice through Tucked.

2.4 A Seller acts as principal on its own account. Nothing in these Terms authorises a Seller to make commitments, representations, warranties, or admissions for Digital Health.

2.5 We may review information, require documents, display badges, moderate content, or approve a store for access to Platform features. Any such action is limited Platform screening and is not a government approval, food-safety inspection, certification, warranty, endorsement, or guarantee of a Seller, premises, licence, food, statement, or transaction. Buyers must exercise their own judgment.

2.6 Nothing in these Terms excludes or limits any right, remedy, guarantee, warranty, or liability that cannot lawfully be excluded or limited, including rights under the Consumer Protection (Fair Trading) Act 2003 and restrictions under the Unfair Contract Terms Act 1977.

3. Accounts and account security

3.1 You must provide accurate, current, and complete information and keep it updated. You must not impersonate another person, use misleading business details, create an account for a person without authority, or conceal a suspension.

3.2 You are responsible for safeguarding your password, device, authentication credentials, and linked accounts. Do not share credentials or permit unauthorised access. Notify us promptly at admin@digitalhealth.sg if you suspect unauthorised access or a security incident.

3.3 You are responsible for activity through your account to the extent caused by you or a person whom you authorised or failed to exclude through reasonable account-security measures. You are not responsible for unauthorised activity caused solely by our breach of applicable law or failure to use reasonable security arrangements.

3.4 We may require identity, age, authority, business, licence, payment, or fraud checks. You must provide information reasonably required for these checks. We may refuse, restrict, or suspend features where information is missing, inconsistent, expired, or reasonably appears fraudulent or unsafe.

3.5 You may not sell, transfer, rent, or sublicense your account. Seller personnel may only use authorised access controls made available by us and remain under the Seller's supervision and responsibility.

4. Licence to use the Platform

4.1 Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Platform for its intended lawful purposes.

4.2 You must not, and must not assist anyone to:

• copy, scrape, harvest, index, frame, mirror, republish, sell, or commercially exploit the Platform or its data except through functions we provide or with our written permission;
• bypass security, access controls, rate limits, geographic controls, or technical restrictions;
• reverse engineer, decompile, disassemble, or attempt to derive source code, models, confidential APIs, or non-public data, except to the limited extent a prohibition is not permitted by law;
• use bots or automated means that burden, disrupt, or extract data from the Platform;
• introduce malware, harmful code, denial-of-service activity, credential attacks, or unauthorised testing;
• use data obtained through Tucked to build a competing directory, marketplace, advertising list, identity graph, or training dataset;
• manipulate ratings, reviews, rankings, follows, engagement, prices, availability, orders, refunds, or payment events;
• make fraudulent orders, false refund or chargeback claims, or transactions intended to obtain cash advances, launder money, evade fees, or test stolen payment credentials;
• take a transaction off-platform primarily to avoid Tucked fees or safeguards after finding the counterparty through Tucked; or
• use the Platform in any way that is unlawful, misleading, abusive, discriminatory, unsafe, or infringes another person's rights.

5. User conduct and communications

5.1 You must communicate respectfully and only for legitimate Platform purposes. Threats, harassment, hate speech, sexual exploitation, stalking, doxxing, scams, spam, unlawful discrimination, and instructions for unsafe or unlawful conduct are prohibited.

5.2 Messages between Buyers and Sellers may be used for order, reservation, support, safety, fraud-prevention, and dispute purposes as described in the Privacy Policy. Do not send unnecessary sensitive information, payment-card details, passwords, identity document numbers, or health information through messages.

5.3 You must not use Buyer or Seller contact details obtained through Tucked for unrelated marketing, list-building, sale, disclosure, or profiling. Marketing requires an independent lawful basis and compliance with the Personal Data Protection Act 2012 (PDPA), the Do Not Call provisions, and the Spam Control Act 2007.

5.4 If you meet or collect an order at a home or other non-commercial location, act lawfully and respectfully, follow access instructions, do not enter private areas without express permission, and take reasonable personal-safety precautions.

6. Content and community features

6.1 User Content includes listings, menus, ingredients, allergen and dietary information, prices, business information, posts, photographs, video, audio, reviews, comments, collection notes, messages, reports, profile information, and other material submitted through the Platform.

6.2 You retain ownership of your User Content. You grant Digital Health and its service providers a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, convert, crop, resize, transcode, adapt for technical formatting and accessibility, distribute, communicate, display, and otherwise use your User Content as reasonably necessary to:

• operate, secure, improve, and promote the Platform and the listing, profile, or post with which the content is associated;
• display and share it according to your settings and Platform functions;
• investigate reports, enforce these Terms, and comply with law; and
• preserve transaction, safety, audit, and legal records.

This licence lasts while the content is hosted and afterwards only for reasonable backup, audit, evidence, safety, legal, and technical wind-down purposes, or where another User has lawfully shared or incorporated the content into a continuing Platform feature. We will not sell ownership of your User Content.

The royalty-free licence in this section does not authorise Digital Health to sell a standalone ebook or printed recipe book containing your recipe content. Paid recipe-book uses are governed by the Recipe Commercialisation Addendum in section 6A and the royalty schedule accepted for the relevant recipe and book edition.

6.3 You represent and warrant that:

• you own or have all permissions needed for the User Content and the licence above;
• the content is accurate where it states facts relevant to a transaction, product, safety, identity, pricing, or compliance;
• it does not infringe intellectual property, privacy, confidentiality, publicity, consumer, or other rights;
• any person identifiable in it has given any consent required by law; and
• it is not unlawful, deceptive, defamatory, obscene, exploitative, malicious, or dangerous.

6.4 Reviews must reflect a genuine experience and disclose any material incentive. Sellers must not suppress, buy, fabricate, condition refunds on, or retaliate against honest reviews. Users must not use reviews to extort a Seller or make statements they know are false.

6.5 We may but are not obliged to monitor, screen, edit, restrict, label, remove, preserve, or disclose User Content. Moderation decisions may be made to address safety, law, third-party rights, service quality, or these Terms and do not make us the author or publisher of the underlying claim to the fullest extent permitted by law.

6.6 To report content or an intellectual-property concern, email admin@digitalhealth.sg with the URL or content identifier, the basis of the complaint, your contact details, and supporting information. Knowingly false notices may themselves breach these Terms.

6A. Public recipes and Recipe Commercialisation Addendum

6A.1 Ownership. You retain ownership of the original expression, photographs, and other protectable material in a recipe you publish. Publishing does not transfer copyright to Digital Health, a book curator, or another User. Copyright does not necessarily protect recipe ideas, ingredient facts, commonplace methods, or material owned by somebody else.

6A.2 Public Recipe Licence. When you make a recipe Public, you grant Digital Health and other Users a worldwide, non-exclusive, royalty-free licence to view, save, and include that recipe in personal, non-commercial Tucked recipe books with the attribution generated by the Platform. This licence does not permit a User to sell, commercially distribute, remove rights-management information from, or use the recipe or images outside the enabled Tucked functions.

6A.3 Commercial-use choice. When publishing a Public recipe, its owner must choose either Free to share and use or Start earning from this recipe. Both choices permit the recipe to be included in paid Tucked ebooks and printed books; the first carries no creator royalty and the second carries the displayed creator royalty. By making either choice, the owner accepts this Recipe Commercialisation Addendum and grants Digital Health a worldwide, non-exclusive, transferable and sublicensable licence to reproduce, format, adapt for layout and accessibility, publish, print, distribute, deliver, and display the recipe and approved images as part of Tucked recipe books. Digital Health may sublicense only as needed to buyers, printers, fulfilment providers, hosting providers, app stores, payment providers, and other suppliers involved in those books.

6A.4 Rights holders and attribution. For an earning recipe, the recipe owner must identify every rights holder whom Tucked is instructed to pay, keep the allocation percentages accurate, and ensure they total 100%. Each identified payee must have a Tucked account and complete any required identity, tax, sanctions, and payout checks. Unless a different accepted allocation is recorded, the publishing account is treated as the sole payee. Royalty-free recipes do not generate a creator payment, but attribution still applies. Attribution may include the recipe title, creator and photographer names, Tucked handle, original Tucked URL, and copyright or source information. You must not remove or falsify attribution or other rights-management information.

6A.5 Rights warranty. Confirming the Public recipe agreement and either commercial-use choice confirms that you own or have written authority to commercially license the recipe text, cover photograph, step photographs, and every other included asset; that any recorded payee allocation is authorised; and that Tucked's permitted uses will not infringe copyright, moral, privacy, publicity, confidentiality, trade mark, or contractual rights. Material sourced under a licence that prohibits resale, sublicensing, commercial use, modification, or attribution in Tucked's format is not eligible.

6A.6 Royalty calculation. A recipe published as Free to share and use has a creator royalty of S$0. A recipe published with Start earning from this recipe earns S$0.30 per included recipe per completed, non-refunded ebook or printed-book copy. There is no separate book-curator fee or cover-image bonus. Each recipe royalty is divided among that recipe's recorded rights holders using their stored percentages and integer-cent rounding. These are contractual royalties and earnings, not ownership of Digital Health's profits.

6A.7 Book editions and pricing. A commercial order records an edition containing the recipe order, attribution, rights-holder allocation, royalty rate, product type, and price breakdown accepted at checkout. Digital Health may charge a platform fee, manufacturing and fulfilment costs, payment allowance, taxes, and shipping. All mandatory amounts are included in or clearly disclosed with the final price before payment. Unless another amount is displayed, the Tucked platform fee is S$5 per copy. Print cost varies with page count, format, colour, binding, quantity, and supplier pricing. Shipping is borne by the customer unless checkout expressly states otherwise.

6A.8 Accrual and payout. A creator must connect an eligible Stripe account before selecting the earning option. Royalties accrue only after Digital Health receives cleared payment. Unless the dashboard states otherwise, earnings remain pending for 30 days, become available after the applicable refund and fraud hold, and may be transferred once the available balance reaches S$20. Smaller balances carry forward. Payouts are normally made in Singapore dollars through Stripe or another disclosed payment provider. Provider fees, foreign-exchange costs, withholding tax, failed-transfer charges, or other amounts displayed before payout may be deducted where lawful.

6A.9 Refunds, disputes, and reversals. A cancellation, refund, chargeback, duplicate payment, fraud event, rights complaint, or failed supply may reverse related pending earnings. If earnings were already paid, you authorise Digital Health to set the amount off against future earnings or request repayment. We will not reverse unrelated undisputed earnings except where required by law, sanctions, a provider, or a competent authority.

6A.10 Revocation and removal. Disabling commercial use stops new commercial editions and may pause affected products prospectively. It does not invalidate a buyer's lawful prior purchase, an already accepted print order, a royalty already accrued, or records retained for payment, tax, fraud, dispute, and legal purposes. If a recipe becomes unavailable before a new order, it is omitted and earns no royalty for that order. Digital Health may suspend sales, downloads, printing, or payouts while investigating a credible rights complaint.

6A.11 Book curator. A curator arranges recipes into a book but does not acquire ownership of contributor recipes or images. The curator must preserve attribution, may sell only through enabled Tucked commercial-book functions, and may not export contributor content for independent commercial publication. Digital Health is the customer-facing supplier for a Tucked commercial recipe book unless checkout expressly identifies another supplier.

6A.12 Taxes and records. Creators and curators are responsible for declaring their earnings and providing accurate tax-residency information. Digital Health may withhold and remit tax, report payments, request residency certificates or forms, and delay a payout where reasonably required by law. Dashboard statements are transactional records and not tax advice.

7. Seller eligibility and continuing obligations

7.1 A Seller must be legally entitled to carry on its activities and sell each listed item from each listed location. The Seller bears sole responsibility for determining and continuously satisfying every law, licence, permit, approval, registration, training requirement, tax requirement, property-use condition, and industry obligation applicable to it.

7.2 Before going live and throughout its use of Tucked, a Seller represents, warrants, and undertakes that:

• its legal name, trading name, registration number, Seller type, address, contact details, licences, verification materials, and payment information are accurate and current;
• it has all registrations, licences, permits, consents, approvals, insurance, trained personnel, facilities, equipment, and authority needed for its operation;
• its premises may lawfully be used for the stated activity, including under applicable HDB or URA home-based business conditions where relevant;
• it will immediately pause affected listings and notify Tucked if any required licence, approval, insurance, premises right, or payment connection expires, is suspended, becomes inaccurate, or is investigated;
• it will comply with regulator directions, recalls, stop-sale orders, investigations, and reporting duties; and
• it will maintain complete records needed for traceability, complaints, recalls, taxes, accounting, employment, and regulatory compliance independently of Tucked.

7.3 The Seller is solely responsible for compliance with all applicable laws as amended, replaced, or brought into force from time to time, including where applicable:

• the Sale of Food Act 1973, the Food Regulations, the Food Safety and Security Act 2025 and provisions commenced under it, the Environmental Public Health Act 1987, and all Singapore Food Agency (SFA) requirements, directions, licence conditions, standards, and food-safety rules;
• HDB and URA home-based business conditions;
• business-name and entity registration requirements administered by ACRA;
• the Consumer Protection (Fair Trading) Act 2003, price-display and advertising rules, and all mandatory consumer rights;
• income tax, GST, invoicing, recordkeeping, and reporting requirements administered by IRAS;
• the PDPA, Do Not Call provisions, Spam Control Act 2007, and confidentiality duties;
• intellectual-property, employment, immigration, CPF, workplace-safety, anti-bribery, sanctions, customs, import, and product-specific laws; and
• all rules applicable to delivery, alcohol, controlled items, nutrition or health claims, packaging, weights and measures, and environmental requirements.

7.4 A reference to specific laws is illustrative, not exhaustive. Digital Health does not undertake to identify every obligation or notify a Seller of legal changes. Seller guidance or Platform fields are operational aids and are not legal advice.

7.5 Unless we expressly enable a category in writing, a Seller must not list or supply through Tucked alcohol, tobacco or vaping products, controlled drugs, medicines or regulated health products, weapons, illegal imports, recalled goods, live animals, counterfeit goods, or any item whose possession, advertisement, online sale, delivery, or supply is prohibited or requires controls not supported by the Platform. Enabling a category does not relieve the Seller of its legal obligations.

7.6 A Seller authorises publication of the store and location information submitted for a public listing. A home-based Seller must consider personal-safety and privacy risks before submitting a residential address. Where Tucked offers approximate-location or delayed address-release settings, the Seller must use them accurately and must still provide exact details when law or accepted fulfilment requires.

8. Special rules for home-based Sellers

8.1 A Seller operating from a residence must comply with the prevailing SFA, HDB, and URA requirements for home-based food businesses. As of the effective date, a home-based food business may operate without an SFA food retail licence only within the applicable exemption and conditions. The Seller—not Tucked—must verify that it remains eligible.

8.2 Without limiting applicable law, a home-based Seller must not use Tucked to:

• offer catering services or other activity prohibited for home-based food businesses;
• supply home-prepared food to SFA-licensed food retail establishments or to or at temporary fairs where prohibited;
• sell ready-to-eat raw seafood or any other product prohibited for home-based preparation or sale;
• use unlawfully imported, unapproved, unsafe, unsuitable, adulterated, contaminated, expired, or improperly sourced ingredients; or
• operate at a scale or in a manner inconsistent with applicable home-based business conditions.

8.3 Home-based Sellers must follow prevailing food-safety and hygiene guidance, control pets and contamination risks, maintain safe preparation and storage conditions, and take appropriate food-safety training. A lack of licensing requirement does not reduce the Seller's legal duty to supply safe and suitable food.

9. Food safety, listings, allergens, and claims

9.1 The Seller is exclusively responsible for the safety, suitability, legality, quality, composition, authenticity, origin, preparation, handling, storage, packaging, labelling, temperature control, transport, and conformity of every item.

9.2 Each listing and item supplied must be accurate, current, and not misleading. Before purchase, the Seller must clearly provide all information required by law and information reasonably material to a Buyer's decision, including as applicable:

• item identity and description;
• complete ingredients and additives;
• allergens and reasonably foreseeable cross-contact risks;
• dietary, religious, nutrition, origin, organic, halal, vegetarian, vegan, gluten-free, or health claims only where truthful, current, substantiated, and legally permitted;
• net quantity, portion, price, GST status where applicable, additional charges, and minimum order;
• preparation, use-by, best-before, storage, reheating, handling, and consumption instructions;
• whether an image is illustrative; and
• fulfilment method, preparation time, availability, substitution terms, and material limitations.

9.3 For prepacked food, the Seller must satisfy all applicable Singapore labelling and packaging requirements. For non-prepacked food, the Seller must be able to provide ingredient and allergen information accurately and promptly and must not rely on Tucked's interface as a substitute for legally required notices or labels.

9.4 The Seller must prevent allergen cross-contact using reasonable controls and must never guarantee that an item is allergen-free unless the claim is true, substantiated, and legally compliant. If composition, supplier, recipe, or cross-contact risk changes, the Seller must update the listing before accepting further orders and communicate any relevant change to affected Buyers.

9.5 Sellers must not make medical claims or claim that food diagnoses, treats, cures, or prevents disease unless specifically permitted by law. Tucked dietary tags, search filters, reviews, and nutrition information are not medical advice.

9.6 A Seller must immediately stop sale and notify us and affected Buyers if it knows or reasonably suspects that an item may be unsafe, unlawful, materially misdescribed, improperly labelled, contaminated, subject to a recall, or harmful. The Seller must cooperate fully with Digital Health, SFA, other authorities, Buyers, payment providers, and delivery providers; preserve traceability records; carry out notifications and recalls; and bear associated costs to the extent caused by the Seller or its supply chain.

10. Seller privacy and Buyer data

10.1 A Seller may receive personal data such as a Buyer's name, contact information, delivery address and instructions, order details, reservation information, messages, and refund information. The Seller receives this data only to perform the Buyer-Seller Contract, address safety or support issues, comply with law, and exercise or defend legal rights.

10.2 For personal data a Seller determines how to use, the Seller acts as a separate organisation under the PDPA and must:

• collect, use, disclose, and retain it only for lawful, reasonable, notified purposes;
• not use it for marketing without the required consent and DNC/Spam Control compliance;
• limit access to personnel who need it and bind them to confidentiality;
• use reasonable security arrangements and not copy data into insecure personal systems;
• keep it accurate where used for fulfilment or decisions;
• securely delete or anonymise it when no longer needed for legal or business purposes;
• assist with access, correction, withdrawal, complaint, deletion, investigation, and regulatory requests; and
• notify Digital Health without undue delay of any suspected loss, unauthorised access, disclosure, or other incident involving Platform-derived personal data and provide information and cooperation reasonably requested.

10.3 A Seller must not ask a Buyer to provide full payment-card details, passwords, Singpass credentials, unnecessary NRIC/FIN numbers, or unrelated sensitive data through Tucked.

11. Seller insurance, personnel, and subcontractors

11.1 A Seller must maintain insurance required by law and commercially reasonable for its activities and risk, including where appropriate public, product, food contamination, employer, delivery, and business liability insurance. Insurance does not limit the Seller's liability.

11.2 The Seller is solely responsible for its owners, workers, food handlers, agents, delivery personnel, contractors, suppliers, and subcontractors, including their training, supervision, wages, CPF, tax, immigration status, workplace safety, conduct, and compliance.

11.3 Use of a third party does not relieve the Seller of its obligations to the Buyer or under these Terms. The Seller is responsible for acts and omissions of persons it engages as if they were its own, except to the extent applicable law provides otherwise.

12. Prices, taxes, and Seller fees

12.1 Unless clearly stated otherwise, prices are in Singapore dollars. Sellers set their item prices and must ensure all consumer-facing prices, charges, and claims comply with applicable law. Where GST applies, the Seller must display and account for it as required, including displaying GST-inclusive prices to consumers where required.

12.2 The Seller is the supplier for tax purposes unless applicable law determines otherwise. The Seller is solely responsible for:

• assessing and paying income tax, GST, levies, duties, CPF, and other amounts;
• registering when thresholds or rules require;
• issuing legally compliant receipts, tax invoices, credit notes, and records; and
• determining the tax treatment of Tucked fees, payment-processing fees, refunds, discounts, and delivery transactions.

Platform-generated statements and invoices are informational records and are not tax or accounting advice.

12.3 Tucked deducts a Seller commission equal to 5% of the first S$10 of the food subtotal and 2.5% of the food subtotal above S$10. Delivery and home-kitchen support amounts are excluded from the commission base. For a delivery order, the Buyer pays the displayed delivery price and, for a home kitchen, a flat S$2 home-kitchen support amount. A Seller may choose the current Lalamove quotation, a disclosed flat delivery price, Tucked's disclosed distance-tier prices, or kitchen-managed delivery with configured subtotal tiers. Under qualifying pricing, a food-subtotal threshold may reduce the customer delivery price. The S$2 support amount is allocated to the Seller. For Lalamove fulfilment, Tucked also retains the recorded courier cost so it can pay the delivery provider. A kitchen-managed delivery fee is allocated to the Seller. The Seller bears payment-provider processing fees, refunds, chargebacks, and other amounts lawfully allocated to the Seller.

12.4 Payment-provider fees are separate and may be deducted from Seller proceeds. Payment-provider processing fees may remain non-refundable to the Seller even when the Buyer receives a full or partial refund. This does not reduce any refund legally or contractually due to the Buyer.

Refunds are allocated separately between food, delivery, the home-kitchen support amount, Seller commission, and courier cost. If fulfilment fails because of the Seller, Tucked, or Tucked's delivery provider, the refundable delivery and support amounts and the applicable food amount are returned, and Tucked returns the corresponding commission or unused courier allocation. Commission and incurred courier costs may be retained for a Buyer-caused cancellation, subject to the cancellation policy and mandatory law. Any non-refundable payment-provider fee remains the Seller's responsibility.

12.5 We may change fees prospectively by giving reasonable notice or displaying the new fee before a Seller accepts it or accepts an affected order. A change will not alter fees for an order already accepted unless required by law or agreed with the Seller.

12.6 For amounts not automatically deducted, the Seller authorises us to invoice, charge an authorised payment method where separately approved, set off against sums payable, or otherwise recover fees, refunds, chargebacks, penalties, and other amounts the Seller owes.

12.7 We may withhold or set off amounts where reasonably necessary for refunds, chargebacks, fraud, legal compliance, sanctions, payment-provider requirements, negative balances, or unresolved disputes. We will not withhold more or longer than reasonably necessary, subject to law and provider restrictions.

12.8 The Seller authorises us to provide transaction, identity, fee, payout, and other required records to payment providers, tax authorities, regulators, courts, and other competent authorities where required or permitted by law. This does not transfer the Seller's own filing, recordkeeping, or payment duties to Digital Health.

13. Orders and formation of the Buyer-Seller Contract

13.1 A listing is an invitation for a Buyer to submit an order request, not a binding offer by Tucked. The Buyer's submission is an offer to the Seller on the displayed order details and these Terms.

13.2 Unless checkout expressly states otherwise, the Buyer-Seller Contract is formed when Tucked records final Seller acceptance after the required payment confirmation. A Seller's provisional acceptance while awaiting Buyer payment or a delivery rider does not complete the contract. Charging or authorising a payment before final acceptance confirms payment processing only and does not itself constitute Seller acceptance.

13.3 The Buyer must review the Seller identity, items, ingredients and allergen information, quantities, price, fees, fulfilment method, address, timing, and cancellation information before submitting an order. The Buyer is responsible for errors the Buyer could reasonably have corrected before submission, subject to mandatory consumer rights and Seller fault.

13.4 The Seller may reject an order before acceptance for genuine availability, safety, capacity, delivery, legal, or payment reasons. The Seller must not reject orders unlawfully or discriminatorily.

13.5 If an accepted item becomes unavailable, the Seller must promptly tell the Buyer and may not make a material substitution without the Buyer's express agreement. If the Buyer declines, the Seller must provide the appropriate cancellation or refund for the affected item.

13.6 Estimated preparation, collection, delivery, and reservation times are estimates unless expressly guaranteed. The Seller must use reasonable efforts to meet them and promptly communicate material delay. Perishable food and safety may make late performance materially non-conforming even where exact timing was not guaranteed.

13.7 Tucked may refuse or cancel an order-processing request where reasonably necessary for fraud, safety, sanctions, illegality, technical error, obvious pricing error, payment failure, or breach of these Terms. If a valid payment was taken and no supply occurs, the Seller remains responsible for the Buyer's refund, and Tucked may facilitate it.

13.8 Unless checkout expressly states otherwise, ordering and payment features are available only for stores in Singapore. A store outside Singapore may be displayed for discovery or listing purposes without being eligible for Tucked orders. A Seller must not use workarounds to transact in an unsupported country or currency.

14. Payments

14.1 Available payment methods are card and, where eligible, PayNow. Payments are processed by Stripe under its own terms and privacy practices.

14.2 Sellers may be required to connect and maintain their own payment-provider business account. The Seller authorises Digital Health and the payment provider to transmit order, payment, refund, fee, commission, and settlement information and to deduct or allocate Platform fees as disclosed.

14.3 Digital Health does not receive or store raw card numbers or card security codes when checkout is hosted by the payment provider. If a Buyer chooses to link a payment method, Tucked may store a provider reference and limited card metadata such as brand, last four digits, and expiry details.

14.4 An order is not paid merely because a checkout page was displayed or the Buyer received a redirect. For card orders, Stripe may place a temporary authorization before final Seller acceptance. Pickup and dine-in authorizations are captured if the Seller accepts. Delivery authorizations are captured only after provisional Seller acceptance and rider assignment. A rejected, expired, or unmatched order normally releases the authorization without a completed charge, although the Buyer's bank controls how quickly a pending hold disappears. A replacement authorization may be required if a refreshed delivery quote increases.

14.5 PayNow cannot be authorized for later capture. For pickup or dine-in PayNow, the Seller accepts provisionally, the Buyer completes the payment request, and final acceptance occurs after successful payment confirmation. Delivery orders are card-only.

14.6 Payment-provider outages, reversals, settlement delays, limits, compliance holds, and account restrictions may affect a transaction. Stripe normally pays available Seller balances to the Seller's connected bank account according to its payout schedule. Digital Health may assist but does not control provider systems or guarantee settlement timing.

14.7 The Buyer must use a payment method the Buyer is authorised to use. The Buyer must first raise a genuine payment or fulfilment issue with the Seller and Tucked before initiating a chargeback where reasonably practicable. Nothing prevents a lawful chargeback or statutory remedy.

15. Fulfilment, delivery, collection, and reservations

15.1 The Seller is responsible for performing the accepted fulfilment method and for giving accurate collection, delivery, dine-in, reheating, storage, and consumption instructions.

15.2 Where checkout displays Lalamove delivery and a home-kitchen support amount, Digital Health arranges the delivery and is the contracting party for that delivery service, while Lalamove or its independent delivery partner performs the carriage. Tucked is not itself the carrier. Checkout identifies whether the customer-facing delivery price is the current Lalamove quotation, a Seller-set flat price, or a distance-tier price and separately shows any qualifying delivery discount. The underlying Lalamove quotation may expire and require refresh before the order proceeds. If a refreshed customer-facing total increases, a replacement authorization may be required.

15.3 If the Buyer independently arranges a courier, the Seller's responsibility for transport conditions and delay ends when the correctly packaged order is handed to that courier, except for defects or safety issues existing before handover. The Buyer bears risks caused by the Buyer's courier, delay, handling, routing, or storage.

15.4 The Buyer must provide accurate contact and address information, lawful access, and any material delivery constraints; be available at the agreed time; and promptly collect or receive perishable food. If fulfilment fails because of the Buyer's error, absence, unreasonable delay, unsafe instruction, or denied access, the Seller may treat the order as fulfilled or cancelled to the extent fair, disclosed, and permitted by law, after taking reasonable steps to contact the Buyer.

15.5 A reservation request is not confirmed until the Seller accepts it. Unless a deposit or cancellation charge is expressly displayed and accepted, a reservation does not itself authorise a charge. The Seller is responsible for honouring accepted reservations and disclosing any lawful cancellation, deposit, minimum-spend, or late-arrival terms in advance.

16. Cancellations, refunds, complaints, and recalls

16.1 Because many food items are perishable or prepared to order, a Buyer does not have an automatic change-of-mind cancellation right unless the Seller's displayed policy or applicable law provides one.

16.2 Before Seller acceptance, a Buyer may request cancellation through available Platform functions or contact the Seller. After acceptance or preparation begins, cancellation is subject to the Seller's disclosed policy, actual preparation status, and applicable law.

16.3 The Seller must provide a full or proportionate refund, replacement, or other remedy where required by law or the Buyer-Seller Contract, including where the Seller:

• rejects or cancels after receiving payment;
• cannot supply the agreed item or a Buyer declines a material substitution;
• supplies unsafe, unlawful, materially misdescribed, materially incomplete, or non-conforming food;
• fails to deliver or make the order available due to the Seller or a delivery provider selected by the Seller; or
• is directed to refund or recall by a regulator.

Where Tucked-arranged delivery fails because of Tucked or its delivery provider, Digital Health will facilitate the appropriate food, delivery, and home-kitchen support refund. The corresponding Seller commission and unused courier allocation are handled under clause 12.4. Buyer-caused cancellation, absence, access failure, or incorrect address after delivery services begin may make those amounts non-refundable to the extent disclosed, fair, and lawful.

16.4 The Buyer must raise quality, missing-item, damage, temperature, allergen, or non-conformity concerns promptly and provide reasonable evidence. Delay does not extinguish a mandatory legal right, but perishable-food evidence may become difficult to verify. The Buyer should preserve packaging, labels, photographs, receipts, and uneaten product where safe to do so and follow regulator or Seller instructions.

16.5 Approved refunds are normally returned through the original payment method. Timing depends on the payment provider and financial institution. Tucked may facilitate communications and refund instructions but does not assume the Seller's underlying refund liability.

16.6 If Digital Health pays or arranges a refund, chargeback, Buyer compensation, recall cost, or regulatory amount attributable to the Seller, the Seller must reimburse Digital Health on demand to the extent the amount resulted from the Seller's act, omission, breach, product, personnel, or supply chain.

16.7 Tucked may review a dispute and take Platform action, but is not a court, regulator, food laboratory, or mandatory arbitrator. A Platform decision about account access, evidence, or voluntary credits does not determine the parties' legal rights. Buyers and Sellers retain claims directly against each other and any non-excludable statutory rights.

16.8 In an urgent food-safety event, we may remove listings, suspend accounts, preserve and disclose records, notify affected persons or authorities, facilitate a recall, or take other proportionate steps without waiting for the Seller. The Seller remains responsible for its legal duties and the costs it caused.

17. Buyer responsibilities and food-risk acknowledgement

17.1 The Buyer must:

• provide accurate order, contact, delivery, dietary, and allergy information;
• read the listing, labels, warnings, and instructions and ask the Seller before ordering if information is unclear;
• tell the Seller clearly about relevant allergies or intolerances, while recognising that a Seller may be unable to accommodate them safely;
• inspect the order on receipt where reasonably possible and follow safe storage, refrigeration, reheating, and consumption instructions;
• avoid consuming food that appears tampered with, contaminated, incorrectly labelled, unsafe, or materially different and promptly contact the Seller;
• not resell food unless lawfully authorised and equipped to do so; and
• behave safely and respectfully toward Sellers, delivery personnel, other Users, and premises.

17.2 Food, especially food prepared in small-scale or home kitchens, carries inherent risks including contamination, foodborne illness, spoilage, temperature abuse, foreign objects, undeclared ingredients, and allergen cross-contact. Digital Health does not inspect kitchens or test each item. A Buyer's use of Tucked does not mean the Buyer accepts unlawful or negligent food practices or waives claims against the responsible Seller.

17.3 Ingredient, allergen, dietary, health, religious, nutrition, and preparation information is supplied mainly by Sellers. Filters and tags may be incomplete or inaccurate. A Buyer with a severe allergy, medical condition, pregnancy-related restriction, immunocompromised status, or other heightened risk should obtain appropriate professional advice and direct confirmation from the Seller before ordering. In an emergency, contact emergency services; do not rely on Tucked messaging.

17.4 Reviews, ratings, popularity, verification labels, estimated times, maps, and recommendations are informational and may be subjective, incomplete, delayed, or affected by User input. They are not guarantees.

18. Seller warranties to Buyers

18.1 For each accepted order, the Seller warrants to the Buyer that, at supply:

• it has legal title and authority to sell the item;
• the item complies with the accepted order, listing, agreed substitution, and all mandatory legal requirements;
• all material descriptions, ingredient, allergen, origin, quantity, and claim information is accurate and not misleading;
• the item is safe, suitable, of satisfactory quality where required, and fit for any particular purpose expressly accepted by the Seller; and
• preparation, packaging, labelling, storage, and Seller-arranged transport comply with applicable law and reasonable food-safety practice.

18.2 These warranties are in addition to, and do not replace, mandatory rights and remedies. Digital Health does not give these Seller warranties on the Seller's behalf.

19. Data, records, and service-loss risks

19.1 The Platform is not a recordkeeping, archival, backup, disaster-recovery, tax, accounting, evidence-preservation, or business-continuity service. Users must keep independent copies of information they need, including recipes, source and batch records, licence documents, listings, media, messages, orders, invoices, receipts, tax records, Buyer communications, and dispute evidence.

19.2 Data or content may be lost, corrupted, delayed, altered, unavailable, or deleted because of User action, account closure, moderation, retention limits, device failure, software defects, network or provider outages, malicious activity, security incidents, legal requirements, or events outside reasonable control.

19.3 We use reasonable measures required by applicable law but do not guarantee that the Platform will preserve every item indefinitely, that deleted content can be recovered, or that exports will reproduce the original format or context.

19.4 We may impose storage, size, format, duration, or retention limits and may remove abandoned, unlawful, unsafe, infringing, or technically harmful content. Where reasonably practicable and not prevented by urgent safety, law, security, or account abuse, we will provide notice of a material change that is likely to delete active Seller business records.

19.5 Nothing in this section limits our obligations under the PDPA, liability that cannot be excluded, or our responsibility for loss caused by fraud or wilful misconduct.

20. Availability, changes, and third-party services

20.1 We aim to provide a reliable Platform but do not guarantee uninterrupted, error-free, secure, compatible, or permanent availability. Features may be changed, suspended, restricted, or discontinued for maintenance, security, safety, legal, commercial, provider, or technical reasons.

20.2 We may provide links, maps, analytics, identity sign-in, payment, media hosting, delivery, and other third-party services. Those services are operated under their own terms and privacy practices. We are not responsible for third-party content or systems, but this does not affect responsibility we have under law for our selection, instructions, disclosures, or use of a service provider.

20.3 App stores and device-platform providers are not responsible for Tucked and do not sponsor the Platform. Their terms may also apply to downloads, billing, and device features.

20.4 We may release test, beta, preview, or experimental features identified as such. They may change or be withdrawn and should not be relied on for critical operations.

21. Intellectual property

21.1 The Platform, software, visual design, databases, selection and arrangement, text, graphics, branding, trade marks, and content provided by Digital Health are owned by or licensed to Digital Health and protected by law. Except for the limited licence in section 4, no right is granted.

21.2 Tucked, associated logos, and Digital Health marks may not be used without prior written permission. Sellers may truthfully state that they are listed on Tucked but may not imply certification, endorsement, agency, or partnership.

21.3 If you provide feedback or suggestions, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use them without restriction or payment, provided we do not publicly identify you as the source without permission.

22. Suspension and termination

22.1 You may stop using the Platform at any time and may request account closure through available settings or by contacting us. Closure does not cancel an accepted Buyer-Seller Contract, payment, refund, recall, dispute, or amount already due.

22.2 We may warn, limit visibility, remove content, pause listings, hold features, restrict payments, suspend, or terminate access where reasonably necessary because of:

• breach or suspected breach of these Terms;
• food, personal, payment, data, or Platform safety risk;
• expired, false, or missing Seller, licence, identity, or payment information;
• fraud, chargeback, abuse, infringement, regulatory, sanctions, or legal risk;
• repeated material complaints or failure to resolve Buyer obligations;
• a provider or authority requirement; or
• discontinuation of the Platform or relevant feature.

22.3 We may act immediately without prior notice in urgent cases. Where appropriate and lawful, we will tell you the reason and provide a reasonable opportunity to respond or appeal by emailing admin@digitalhealth.sg.

22.4 On termination, your licence ends. Sections that by nature should continue—including payment, refund, tax, records, intellectual property, data, disclaimers, indemnities, liability, disputes, and general provisions—survive.

23. Disclaimers

23.1 To the fullest extent permitted by law, and subject to section 2.6, the Platform is provided as available. Digital Health does not warrant that:

• a User is who they claim to be or will perform a transaction;
• a Seller, premises, licence, listing, food item, label, claim, delivery, or review is safe, legal, accurate, available, or suitable;
• Platform content is complete, current, or free from error;
• the Platform will meet a User's business, health, dietary, revenue, or operational needs; or
• outages, cyber incidents, data loss, or unauthorised access will never occur.

23.2 No oral or written statement by Digital Health creates a warranty unless expressly included in these Terms or a signed written agreement.

23.3 This section does not disclaim a warranty or duty expressly undertaken by Digital Health, a mandatory statutory guarantee, or liability that cannot lawfully be excluded.

24. Limits of Digital Health's liability

24.1 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence to the extent it cannot lawfully be excluded;
• fraud or fraudulent misrepresentation;
• wilful misconduct;
• breach of a duty or liability that the PDPA or another law does not permit us to exclude or limit; or
• any other liability that cannot lawfully be excluded or limited.

24.2 Subject to section 24.1 and to the fullest extent permitted by law, Digital Health is not liable for losses arising from or connected with:

• a Seller, Buyer, User, listing, Buyer-Seller Contract, food item, allergen, illness, premises, fulfilment, delivery, reservation, refund, chargeback, tax, licence, or regulatory breach for which Digital Health is not legally responsible;
• User Content or third-party content, systems, payment providers, app stores, identity providers, maps, networks, or links;
• a User's failure to follow food-safety, security, backup, storage, collection, or delivery instructions;
• unauthorised account use not caused by our breach of applicable duty;
• suspension, moderation, removal, or disclosure carried out reasonably under these Terms or law; or
• events outside our reasonable control.

24.3 Subject to section 24.1 and to the fullest extent permitted by law, Digital Health is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, opportunity, anticipated savings, goodwill, reputation, business, contract, production, use, data, content, or records, even if advised that such loss was possible. This exclusion does not apply where such loss cannot lawfully be excluded or, in the case of a consumer, where it would be unreasonable under applicable law.

24.4 Subject to sections 24.1 to 24.3, Digital Health's aggregate liability arising out of or relating to the Platform, these Terms, and all transactions during any rolling 12-month period is limited to the greater of:

• S$100; and
• the total Platform fees actually paid by or retained from the relevant User during the 12 months immediately before the event giving rise to the first claim.

Amounts that Digital Health merely transmits or facilitates for a Seller are not Platform fees. This cap applies in aggregate across contract, tort (including negligence), statute, restitution, and all other causes of action, but only to the extent permitted by law.

24.5 Digital Health is not liable merely because it exercised or did not exercise a contractual moderation, screening, mediation, suspension, notification, or recall right, unless applicable law independently imposes the duty and liability.

24.6 Each exclusion and limitation is separate. If one is invalid or unreasonable, the others continue to the extent lawful.

25. Liability between Buyer and Seller

25.1 Digital Health's limitation in section 24 does not limit a Seller's liability to a Buyer or a Buyer's liability to a Seller.

25.2 Each Seller and Buyer remains responsible to the other for its breach of the Buyer-Seller Contract, negligence, misrepresentation, unlawful conduct, and other liability under applicable law.

25.3 A Seller may publish additional terms only if they are disclosed before the Buyer orders, are consistent with these Terms, and do not exclude mandatory rights or shift to the Buyer a risk the law places on the Seller. If Seller terms conflict with these Terms, these Terms control for Platform transactions unless the conflicting Seller term gives the Buyer greater protection.

26. Seller indemnities

26.1 To the fullest extent permitted by law, each Seller indemnifies and must keep indemnified Digital Health, its related corporations, and their officers, employees, agents, and service providers (the Digital Health Indemnified Parties) against reasonable losses, damages, liabilities, settlements, judgments, refunds, chargebacks, penalties to the extent legally indemnifiable, recall and remediation costs, interest, and reasonable professional fees arising from a third-party claim, regulatory action, or Buyer claim caused by or relating to:

• the Seller's food, ingredients, allergen or dietary information, packaging, labelling, storage, handling, delivery, premises, reservation, or Buyer-Seller Contract;
• illness, injury, death, contamination, foreign objects, unsafe or unsuitable food, allergen exposure, product defect, misdescription, short supply, or non-conformity attributable to the Seller or its supply chain;
• the Seller's breach of sections 7 to 18 or applicable law, licence, permit, tax, consumer, privacy, employment, or regulatory requirement;
• a recall, stop-sale, safety alert, investigation, or authority direction attributable to the Seller;
• the Seller's personnel, agent, delivery provider, contractor, supplier, or subcontractor;
• User Content, branding, photographs, recipes, claims, or materials supplied by the Seller infringing or violating another person's rights;
• the Seller's collection, use, disclosure, loss, or misuse of Buyer or Platform data;
• the Seller's fraud, misrepresentation, fee avoidance, off-platform diversion, payment-account issue, refund failure, chargeback, negative balance, or tax obligation; or
• a claim that a person engaged by the Seller is employed by, partnered with, or an agent of Digital Health.

26.2 The Seller is not required to indemnify a Digital Health Indemnified Party to the extent a final determination finds the relevant loss was caused by that party's fraud, wilful misconduct, or breach of a non-excludable legal duty.

26.3 The Seller separately indemnifies an affected Buyer against reasonable third-party claims and direct losses to the extent caused by the Seller's breach of section 18, negligence, unlawful food, or wilful misconduct, subject to applicable law and no double recovery.

27. Buyer and general User indemnities

27.1 To the fullest extent permitted by law, each Buyer and other User indemnifies the Digital Health Indemnified Parties against reasonable losses, liabilities, and professional fees arising from a third-party claim or regulatory action caused by:

• that User's unlawful use of the Platform or material breach of these Terms;
• User Content supplied by that User infringing another person's rights;
• fraud, payment-method misuse, a knowingly false chargeback or complaint, credential sharing, security attack, or deliberate manipulation; or
• bodily injury or property damage caused by that User's unlawful, negligent, or wilful conduct at a Seller or delivery location.

27.2 A Buyer indemnifies the Seller against a third-party claim or direct loss to the extent caused by the Buyer's unauthorised resale, material alteration, unsafe storage or handling contrary to clear instructions, independently selected courier, false information, unlawful conduct, or wilful misuse after the food was supplied, but not to the extent the underlying food or instructions were already defective, unsafe, or unlawful.

27.3 No consumer indemnity requires payment for Digital Health's or a Seller's own negligence, statutory breach, unsafe food, fraud, wilful misconduct, or a risk that cannot reasonably or lawfully be transferred to the consumer.

28. Indemnity procedure and mitigation

28.1 A person seeking indemnity must:

• give reasonably prompt notice after becoming aware of the claim, except that delay only reduces the indemnity to the extent it materially prejudices the indemnifying party;
• provide reasonable information and cooperation at the indemnifying party's cost;
• take reasonable steps to mitigate loss; and
• not recover twice for the same loss.

28.2 The indemnifying party may control the defence with competent counsel, but may not settle in a way that admits wrongdoing by, imposes non-monetary obligations on, or fails to fully release an indemnified party without that party's consent, not to be unreasonably withheld.

28.3 An indemnified party may take control where the claim involves urgent food or public safety, criminal exposure, a regulator, conflicting interests, material reputational harm, or injunctive relief. Reasonable defence costs remain indemnifiable to the extent the underlying claim is indemnified.

29. Disputes between Users

29.1 Buyers and Sellers should first communicate promptly and in good faith through Tucked, preserve relevant evidence, and attempt a fair resolution.

29.2 Digital Health may request information, facilitate communication, or offer a voluntary credit, but is not obliged to mediate and does not replace CASE, SFA, the Small Claims Tribunals, the courts, a payment provider, or another competent authority.

29.3 A User must not make a knowingly false report or use threats of reviews, regulatory complaints, chargebacks, or publicity to obtain an amount not genuinely due. This does not restrict good-faith complaints or legal rights.

30. Disputes with Digital Health

30.1 Before starting proceedings against Digital Health, you should send a written notice to admin@digitalhealth.sg describing the facts, requested resolution, and supporting documents and allow a reasonable opportunity for resolution. This does not suspend a statutory limitation period or prevent urgent relief.

30.2 These Terms and any non-contractual dispute relating to them or the Platform are governed by Singapore law.

30.3 Subject to any mandatory consumer forum or tribunal right, the courts of Singapore have exclusive jurisdiction over disputes with Digital Health. The Buyer-Seller Contract is also governed by Singapore law unless mandatory law requires otherwise, and Buyer-Seller disputes may be brought in any Singapore court or tribunal with jurisdiction.

31. Changes to these Terms

31.1 We may update these Terms for legal, safety, technical, operational, or commercial reasons. The updated version will show its effective date.

31.2 We will give reasonable notice of a material change, such as by email, in-app notice, or a prominent Platform notice. We may require renewed acceptance, particularly from Sellers. A change does not retroactively alter an accepted Buyer-Seller Contract unless required by law or agreed by the parties.

31.3 If you do not agree to an update, you must stop using affected features and may close your account, subject to completing existing obligations.

32. Notices

32.1 We may send operational and legal notices to the email address or account contact you provide, through the Platform, or by prominent publication where appropriate. You must keep contact information current.

32.2 Legal notices to Digital Health must be sent to admin@digitalhealth.sg. A notice is not effective merely because it was posted publicly or sent to a social-media account.

33. General provisions

33.1 Entire agreement. These Terms and incorporated documents are the entire agreement between you and Digital Health about the Platform, except for a signed written agreement that expressly varies them.

33.2 Order of priority. A transaction-specific term displayed and accepted at checkout controls for that transaction to the extent it clearly varies a general operational term, but it cannot remove mandatory rights. A separately signed agreement controls over these Terms only where it expressly says so.

33.3 No waiver. Failure or delay to enforce a provision is not a waiver. A waiver must be in writing and applies only to the stated instance.

33.4 Severability. If a provision is invalid, illegal, or unenforceable, it is modified to the minimum extent needed to make it valid or, if that is not possible, severed. The remainder continues.

33.5 Assignment. You may not assign these Terms without our written consent. We may assign them as part of a genuine corporate reorganisation, financing, merger, acquisition, or transfer of the Platform, provided this does not reduce mandatory consumer or privacy rights.

33.6 No partnership. Except for the direct Buyer-Seller Contract described here, these Terms do not create employment, partnership, franchise, fiduciary, joint venture, or agency relationships.

33.7 Force majeure. No party is liable for delay or failure caused by events beyond its reasonable control, such as natural disaster, epidemic, war, civil disorder, government action, major infrastructure or network failure, or provider outage, but this does not excuse payment already due, food-safety duties, reasonable mitigation, or a refund required because supply did not occur.

33.8 Third-party rights. Digital Health's related corporations, officers, employees, agents, and service providers may enforce provisions that expressly benefit them under the Contracts (Rights of Third Parties) Act 2001. Except for those persons and express Buyer-Seller rights in these Terms, a person who is not a party has no right under that Act to enforce these Terms. The parties may vary or terminate these Terms without a third party's consent.

33.9 Cumulative remedies. Rights and remedies are cumulative unless law or these Terms expressly say otherwise.

33.10 Electronic communications and records. You agree that contracts, acceptances, consents, disclosures, notices, invoices, receipts, and other records may be created, accepted, signed, delivered, and stored electronically to the extent permitted by law. A click, tap, typed acceptance, or other electronic action that clearly indicates agreement may constitute your signature and acceptance. You are responsible for retaining copies needed for your records.

34. Contact

Questions, complaints, safety reports, legal notices, and support requests may be sent to:

Digital Health Pte. Ltd.
UEN: 202237853W
109 Lorong 1 Toa Payoh
#01-316 Toa Payoh North
Singapore 310109
Email: admin@digitalhealth.sg

For urgent danger or a medical emergency, contact the appropriate emergency service. For suspected food-safety breaches, Users may also contact the Singapore Food Agency through its official reporting channels.